I did a blunder but stepped aside,
For fear of being branded a slipshod;
I was happy, as I would hide,
But, with a sense of guilt I would nod.
I sensed the world does the same,
What I did was not insane;
While on stake was my name,
With people I tried to play a game.
Then, I gathered the courage to clear my guilt,
Say sorry and own up the wrongs from my side,
To show that I care and be who I am,
And, raise my head in just pride.
Not a stale apology uncaring ones say,
But a sorry from the depth of the heart,
A promise to self of not doing it ever again,
And, a genuine vow of a good start!
– Uruj Kohari
“We apologise for the inconvenience we may have caused you”. It is this pre-fabricated mantra given out by most of the agencies in the business of providing services to its customers. Interestingly, and quite predictably, this ubiquitous mantra could be found in use across the globe: A formal ‘device’ through which the agencies can get away guilt-free after a shoddy service, yet attempt to make a point. Through this they come across to us as caring and respecting agencies who take pride in attending to the concerns of their customers.
This mantra is usually delivered from a one-way system to the customer who is in pain and need immediate relief from his persisting condition. No interaction with the customer; no feedback accepted whatsoever! It is akin to a board put up on a road which reads, ‘Road closed ahead please take a ‘U’ turn’. Take it or leave it. Our apologies, of course!
This could well be the case of an individual who renders a ‘hearty’ apology to you if he/she hurts you in any way. A formal apology is like a valid visa to do it once again. It often is not an absolute reminder of what one has done to you. The length of the word could be longer and more formal than the humble ‘sorry’ we say all the time.
Yet, “I am very sorry!” sounds so personal, so touching. It sounds like they really mean it. Contrast that with the plastic, unapologetic apology tendered by them. Sounds so superficial; devoid of all emotions and depth!
Whenever the guilt sets in, and it will, if you are a person with character, it is better to go ahead and admit it all. Take the blame if you were the problem maker. It will make you feel lighter instantaneously. It will mean that you are indeed sorry for what you have done without any intentions of repeating the mistake ever again. It will mean that you truly mean it. It will mean that you respect and care. It will invariably make you look honest and respectful.